At Wells Road Dental Surgery we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
If Mr Dobson is not available at the time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
3. If the patient complains in writing the letter will be passed on immediately to Mr Dobson
The General Dental Council
37 Wimpole Street, London, W1M 8DQ
020 7887 3800
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Care Quality Commission
Newcastle upon Tyne
Those patients registered with Denplan can contact Denplan for advice: 0800 1697220